Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO)
The fifth RIPCO research day, focused on "well-being/malaise at work," brought together 93 participants and featured 35 presentations from 63 international contributors at the ICN campus in Paris-La Défense on June 6, 2024, and the editorial committee is considering transforming this annual event into a two-day academic congress. SUBMIT
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Volume XXVIII • Issue 72 • 2022 (Already published)
(Regular issue)
Issue content
Title :  Mutual contributions between local NGOs and companies: a credibility factor for social reporting based on three pillars
Author(s) :  Olivier, Braun ; Agnès, Ceccarelli ; Christine, Morin-Esteves
Abstract :  Criticism of the quality of non-financial information disclosed to stakeholders, including NGOs, is constant. The lack of credibility of social reporting has as much to do with financial issues as with the operationalization of sustainable development. The collaboration of NGOs at the territorial and local levels with companies is little addressed in empirical research, as is their mutual contribution to the credibility of social reporting. Our qualitative research brings together experts in sustainable development and representatives of local NGOs in a forum for dialogue, the confrontations of which bring out reflections that will help companies to improve the quality of their social reporting. From a managerial point of view, we show that credibility is based on a sustained collaboration between companies and local NGOs along three dimensions: a collaborative stance, common means and objectives, and shared values. Secondly, those NGOs contribute through their actions to the construction of the content of the social reporting. Then, from the academic point of view, we show that social reporting credibility crystallizes on three pillars: its instrumentality, its construction and the disclosure of information, on which its credibility depends.
Keywords:  credibility, social reporting, sustainable development, local NGOs, expertise
Pages : 
Type :  Research paper
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Title :  Impact of social networks on supply chains: a dynamic interaction seen through the prism of proximity
Author(s) :  Thierry, Houé
Abstract :  The diversity of ties existing within the supply chains can lead to the emergence of a plurality of networks at both the organizational and individual levels. Multifaceted networks are likely to coexist, interact and affect how supply chains function. In this paper, we study supply chains from a microfoundation perspective, which leads us to an explanation of interpersonal relationships. An analysis of networks of individuals by the use of the polymorphic concept of proximity allows us to answer the following research question: how do different social networks influence supply chains in a dynamic interaction environment? This qualitative study uses a mutli-client logistics service provider and its partners as the field of investigation. A proximity analysis then describes the dynamics of interpersonal relationships and their influence on the supply chain. The findings reveal the existence of two types of social networks within the supply chains studied. The anchored social network contributes to develop both reactivity and agility of the supply chain. The efficient social network rather affects its economic performance. The formal organization of the supply chain also influences the behaviour of the actors and their relationships in a kind of dynamic interaction game. The supply chain focused on reactivity and agility gives more autonomy to the individual actions of adaptable actors, while the supply chain seeking enhanced performance in terms of costs requires compliance and integration of individuals in structured and codified relationships. This dynamic creates the impression of a combined strengthening of the networks studied.
Keywords:  coordination, dynamic interaction, proximity, social networks, supply chain
Pages : 
Type :  Research paper
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Title :  Toward a theory of potency, power and function leadership
Author(s) :  Gabriel, Morin ; Peter, Stokes
Abstract :  This paper investigates the notion of leadership through the theorization of three distinct leadership states: potency, power and function and their implications for HR-management (HRM). This theorization is grounded on the key philosophical difference between the notions of potency and power made by Deleuze. Much of the extant leadership literature views power and function as being interconnected in a purposeful manner in organizations, however, this potentially overlooks their underlying effects. An alternative cross-fertilization of leadership studies and HRM may better facilitate people development approaches. Of particular importance is a heightened examination of the consequences and complexities of power and leadership dynamics and the ambiguous effects they can produce on ‘followers’. Responding to these gaps, the paper develops a novel conceptualization of potency leadership for followers, leaders and for the organization, through HRM. Empirically, the paper employs an inductive methodology using semi-structuring rare access interviews with senior (elite) leaders across military, credit agency and banking contexts. The findings identify the emergence of three interconnected novel states of leadership: potency, power and function, dependent on the nature of the transformations experienced by followers. The results have implications for HRM in leadership assessment and development.
Keywords:  Potency Leadership, Power Leadership, Leader, Follower, Empowerment
Pages : 
Type :  Research paper
URL Cairn:
Title :  Efficiency and implementation mechanisms of the strategic systems approach to conflict resolution at work
Author(s) :  Audrey, BECUWE ; Grégoire, Vitry
Abstract :  Several authors show that the systemic and strategic approach to organisational interventions is effective. However, these demonstrations are based on case studies or small samples that do not allow for the generalisation of results. Therefore, we quantitatively measure the efficiency of strategic systemic interventions. The population for the quantitative study is based on data from the Syprene research network. Efficiency is measured on the basis of three indicators: the GHQ-12, the problem-solving scale, and the number of conducted intervention sessions. We complement these data with the observation of a systemic practitioner who was asked to resolve a double conflict of hierarchy and authority in order to describe the processes of change and intervention that led to the results obtained. First, our study is the first to propose tools for measuring the efficiency of systemic interventions in the professional sphere. Secondly, our quantitative study confirms in the field of work the results on the efficiency of the systemic strategic approach in the field of mental health. Finally, based on the foundational concept of attempted solution, our qualitative study allows us to describe and make tangible the dysfunctional process that fosters difficulties and conflicts at work. Our results invite us to recommend that the actors likely to support people in conflict situations, as well as HR actors, be made more familiar with the systemic approach. Our work could be completed by evaluating the efficiency of a consultation in organization combining interventions on both organizational structures and interpersonal relations to resolve conflicts at work in a sustainable way.
Keywords:  efficiency - systemic and strategic approach - redundant attempted solutions - SYPRENE - conflict in the workplace
Pages : 
Type :  Research paper
URL Cairn:
Title :  Anthropomorphism, a performance issue for chatbots
Author(s) :  Thierry, Curiale ; François, Acquatella ; Laetitia, Gros ; Mathilde, Cosquer ; Serge, Tisseron
Abstract :  In this article, we are interested in the psychic determinants, of a projective order, that are at work in the interaction between humans and chatbots. We stand at the intersection of psychology applied to the relationship of humans to machines (cyberpsychology) and persuasive technologies (captology). These two disciplines present complementary approaches to conversational agents. For one, it is a question of determining how the uses of these artefacts can affect the human mind and, for the other, of identifying the interactive conditions of influence to modify the attitudes and behaviors of humans. So we ask ourselves what projective mechanisms captology can rely on to be more efficient. A large-scale quantitative survey (n = 1019) is carried out using a selection of four types of chatbot. A majority of respondents project female gender anthropomorphic content in the chatbot they have chosen. This anthropomorphism makes possible a potential attachment to the machine facilitating the mechanisms of persuasion and behavioral influence. But a majority of respondents do not identify the chatbot with their anthropomorphic projections and we make an original psychoanalytical interpretation of it. This makes possible to relativize the displayed power of persuasion of captology and, paradoxically, to make ethics the vector of increased performance. Recommendations help conversational marketing and captology professionals improve the perception and acceptability of chatbots.
Keywords:  Chatbot, Persuasive technologies, Cyberpsychology, Anthropomorphism, Projective identification
Pages : 
Type :  Research paper
URL Cairn:
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