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Volume XV • Issue 36 • 2009 (Already published)
 
(Regular issue)
 
Between trust and standardization, the responsibles in critical situation
 
 
Issue content
 
Title :  Thanks
Abstract :  no abstract
Pages :  9 - 12
DOI :  10.3917/rips.036.0009
Type :  Thanks
APA :  (2006) Analyse d’un récit de vie. Ouvrage coordonné par Jean-Claude Filloux et al. PUF, 2005, 169 pages.. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XII(28), pp. 211-221. DOI : . DOI : . DOI : . DOI : . DOI : 10.3917/rips.028.0211
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-9.htm
 
 
Title :  Standards, critical incidents, regulations and officials. Would Frederick Winslow TAYLOR discreetly make a comeback?
Author(s) :  Christian, Bourion ; Frank, Bournois
Abstract :  no abstract
Pages :  13 - 16
DOI :  10.3917/rips.036.0013
Type :  Research paper
APA :  Bourion, C. et Bournois, F. (2009) Normes, incidents critiques, regulations et responsables.FrederickWinslowTAYLOR ferait-il discrètement un retour en force?. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 13-16. DOI : 10.3917/rips.036.0013
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-13.htm
 
 
Title :  Relaxing standards. The leverage of harmonization
Author(s) :  Marc, Bonnet
Abstract :  no abstract
Pages :  17 - 20
DOI :  10.3917/rips.036.0017
Type :  Research paper
APA :  Bonnet, M. (2009) Assouplir les normes.Le levier de l'harmonisation. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 17-20. DOI : 10.3917/rips.036.0017
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-17.htm
 
 
Title :  Composing with the critical incident. The lever of heuristic skill
Author(s) :  Allain, Joly
Abstract :  no abstract
Pages :  21 - 32
DOI :  10.3917/rips.036.0021
Type :  Research paper
APA :  Joly, A. (2009) Composer avec l'incident critique.Le levier de l'habileté heuristique. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 21-32. DOI : 10.3917/rips.036.0021
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-21.htm
 
 
Title :  Support the leaders. The lever of trust
Author(s) :  Christian, Bourion
Abstract :  no abstract
Pages :  33 - 58
DOI :  10.3917/rips.036.0033
Type :  Research paper
APA :  Bourion, C. (2009) Soutenir les responsables.Le levier de la confiance. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 33-58. DOI : 10.3917/rips.036.0033
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-33.htm
 
 
Title :  Literature paper on critical incidents
Author(s) :  Christian, Bourion ; Frank, Bournois
Abstract :  no abstract
Pages :  59 - 64
DOI :  10.3917/rips.036.0059
Type :  Research paper
APA :  Bourion, C. et Bournois, F. (2009) Revue de la litterature.Sur les incidents critiques. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 59-64. DOI : 10.3917/rips.036.0059
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-59.htm
 
 
Title :  Those responsible, in situations of low criticism
Abstract :  no abstract
Pages :  65 - 78
DOI :  10.3917/rips.036.0065
Type :  Research paper
APA :  (2013) Irrationnels et organisations. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XIX(48), pp. 23-26
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-65.htm
 
 
Title :  The managers, in the face of situations of high criticality
Abstract :  no abstract
Pages :  79 - 97
DOI :  10.3917/rips.036.0079
Type :  Research paper
APA :  (2013) Irrationnels et organisations. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XIX(48), pp. 23-26
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-79.htm
 
 
Title :  A manager, faced with the spirit of a financial institution
Abstract :  no abstract
Pages :  99 - 102
DOI :  10.3917/rips.036.0099
Type :  Research paper
APA :  (2006) Analyse d’un récit de vie. Ouvrage coordonné par Jean-Claude Filloux et al. PUF, 2005, 169 pages.. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XII(28), pp. 211-221. DOI : . DOI : . DOI : . DOI : . DOI : . DOI : . DOI : . DOI : . DOI : . DOI : 10.3917/rips.028.0211
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-99.htm
 
 
Title :  The leaders, in the face of Cupid's transgressions
Abstract :  no abstract
Pages :  103 - 110
DOI :  10.3917/rips.036.0103
Type :  Research paper
APA :  (2013) Irrationnels et organisations. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XIX(48), pp. 23-26
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-103.htm
 
 
Title :  The acceptability of weak signals detected by the human receptor. Essential factor of system security
Author(s) :  Ambre, Brizon ; Audrey, Auboyer
Abstract :  Throughout history, men have sought to improve the security of their systems by building habitats that are protected from predators, providing food through the domestication of certain animals and plants, ensuring the latest security machines in factories, and more recently by taking better into account the human factor in industrial systems.
Keywords:  acceptability, loop, cindyniques, security, weak signals, system
Pages :  111 - 130
DOI :  10.3917/rips.036.0111
Type :  Research paper
APA :  Auboyer, A. et Brizon, A. (2009) L'acceptabilite des signaux faibles detectes par le recepteur humain.Facteur essentiel de la sécurité des systèmes. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 111-130. DOI : 10.3917/rips.036.0111
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-111.htm
 
 
Title :  The 4 keys of economic intelligence. Early detection of weak signals that pose a threat to French companies
Author(s) :  François, Asselineau
Abstract :  no abstract
Pages :  131 - 142
DOI :  10.3917/rips.036.0131
Type :  Research paper
APA :  Asselineau, F. (2009) Les 4 cles de l'intelligence economique. Repérage précoce des signaux faibles qui sont porteurs de menace pour les entreprises françaises. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 131-142. DOI : 10.3917/rips.036.0131
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-131.htm
 
 
Title :  Predict and avoid what could go wrong. The example of the Furiani disaster
Author(s) :  Jacques, Sans
Abstract :  no abstract
Pages :  143 - 155
DOI :  10.3917/rips.036.0143
Type :  Research paper
APA :  Sans, J. (2009) Prevoir et eviter ce qui pourrait mal se passer.L'exemple de la catastrophe deFuriani. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 143-155. DOI : 10.3917/rips.036.0143
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-143.htm
 
 
Title :  The CRASH model. Proximity intervention in the context of calamities and disasters. The fire of New Year's Eve 1994, at the hotel SWITEL (Antwerp, Belgium)
Author(s) :  Erik, De Soir
Abstract :  no abstract
Pages :  157 - 198
DOI :  10.3917/rips.036.0157
Type :  Research paper
APA :  De Soir, E. (2009) "Le modèle CRASH.L'intervention de proximité dans le contexte de calamités et de catastrophes.L'incendie de la St Sylvestre 1994, à l'hôtelSWITEL (Anvers ;Belgique)". Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 157-198. DOI : 10.3917/rips.036.0157
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-157.htm
 
 
Title :  Nearby, choose between life and death in a traumatic emergency context. The example of the entrenched camp of Ði?n Biên Phú
Author(s) :  Jacques, Delivre
Abstract :  no abstract
Pages :  199 - 205
DOI :  10.3917/rips.036.0199
Type :  Research paper
APA :  Delivre, J. (2009) A proximité, choisir entre la vie et la mort dans un contexte d'urgence traumatique.L'exemple du camp retranché de Diên Biên Phú. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 199-205. DOI : 10.3917/rips.036.0199
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-199.htm
 
 
Title :  The Burnout or Wear Due to the Permanent Regulation of Critical Incidents. The Example of the Police
Author(s) :  Michel, Oligny
Abstract :  Due to its strong presence on the ground, the police is probably the most social in the representations made to the general public of the State to regulate nearby. Its regulatory tasks have kept pace with the standards of the society and beyond the issue of compliance. These new regulations alter profoundly the nearby police organization in general and the role of the individual officer in particular.
Keywords:  burnout, tacit knowledge, guilt, idealistic, post traumatic, pragmatic, proximity, stress
Pages :  207 - 228
DOI :  10.3917/rips.036.0207
Type :  Research paper
APA :  Oligny, M. (2009) Le burnout ou l'effet d'usure imputable a la regulation permanente d'incidents critiques.L'exemple du milieu policier. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 207-228. DOI : 10.3917/rips.036.0207
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-207.htm
 
 
Title :  Permanent face to face with extreme situations. The example of a night emergency service
Author(s) :  Jean-Marie, Peretti ; Olivier, Roques ; Virginie, Moisson-Duthoit
Abstract :  Occupational stress is now a concern for companies and workers, but also for trade unions and the state, as highlighted by the recent European framework agreement on work-related stress. This article aims to study the demonstration of processes by which employees who are particularly exposed to stressful work situations develop strategies that allow them to maintain their level of performance and to meet the expectations of caregivers. Results based on observer status participating in an emergency service and on individual interviews, offer a typology of stressful work situations and explore the means of coping developed by employees in a context of work judged difficult.
Keywords:  emergency service, social support, adjustment strategy, work stress, night work, nurses
Pages :  229 - 244
DOI :  10.3917/rips.036.0229
Type :  Research paper
APA :  Moisson-Duthoit, V., Peretti, J. et Roques, O. (2009) Face à face permanent avec des situations extrêmes.L'exemple d'un service des urgences de nuit. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 229-244. DOI : 10.3917/rips.036.0229
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-229.htm
 
 
Title :  Psychosocial support after a critical incident versus accident. The example of expatriates
Author(s) :  Évelyne, Josse
Abstract :  Stress is a natural, normal and useful for survival. It releases energy and provides motivation to cope with difficult situations and challenges. The cumulative stress and traumatic are against potentially destructive.
Keywords:  defusing, debriefing, demobilization, expatriate mission, NGOs, disorder, trauma, violence
Pages :  245 - 256
DOI :  10.3917/rips.036.0245
Type :  Research paper
APA :  Josse, É. (2009) Le soutien psychosocial après un incident critique.L'exemple des expatriés. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 245-256. DOI : 10.3917/rips.036.0245
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-245.htm
 
 
Title :  The Psychological Debriefing is it Dangerous?
Author(s) :  Erik, De Soir
Abstract :  In the management of victims of emergency events traumatogènes, ambulance, military, firefighters, psychologists, psychiatrists and the field are wondering whether the assumption of emergency aid would be of psychological debriefing dangerous, and would do more harm than good, especially following some publications on the subject
Keywords:  aid frontline dangerous debriefing, psychological, critical incident, care, trouble, emergency
Pages :  257 - 265
DOI :  10.3917/rips.036.0257
Type :  Research paper
APA :  De Soir, E. (2009) Le debriefing psychologique est-il dangereux ?. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 257-265. DOI : 10.3917/rips.036.0257
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-257.htm
 
 
Title :  Tetranormalization and results management. The example of LVMH
Author(s) :  Bernard, Fustier ; Jean-Marie, Peretti ; Nader, Mansouri
Abstract :  The objective of this research is to study the tetranormative incentives to the management of the results from the angle of the socio-economic theory developed by Savall & Zardet (2005). This research paper presents, through a literature review, the negative impact of poorly integrated tetranormalization on the overall performance of the company as a source of motivation for results management, and offers an exploratory case study of the LVMH Group. through the analysis of its annual report and its sustainable development report.
Keywords:  result management, economic performance, global performance, poorly integrated tetranormalization, hidden costs
Pages :  267 - 289
DOI :  10.3917/rips.036.0267
Type :  Research paper
APA :  Fustier, B., Mansouri, N. et Peretti, J. (2009) La tétranormalisation et la gestion des résultats.L'exemple deLVMH. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 267-289. DOI : 10.3917/rips.036.0267
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-267.htm
 
 
Title :  The meticulous work of the court of auditors
Author(s) :  François, Logerot
Abstract :  no abstract
Pages :  291 - 307
DOI :  10.3917/rips.036.0291
Type :  Research paper
APA :  Logerot, F. (2009) Le minutieux travail de la cour des comptes. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 291-307. DOI : 10.3917/rips.036.0291
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-291.htm
 
 
Title :  Critical Incidents and Infidelity Consumers. An Empirical Study in the Banking Sector
Author(s) :  Gilles, N’Goala
Abstract :  This research aims to estimate the effects of critical incidents on infidelity customers. An empirical study was conducted in the banking sector from a convenience sample consisting of 1999 consumers. This leads us to 1) classify forty critical incidents identified by exploratory factor analysis, 2) to estimate the effects of each type of incident on the propensity of consumers to switch banks, ie migrate all or part of its resources to service competitors and 3) to observe the differential impact of critical incidents according to the degrees of seniority and exclusivity of the relationship. The results show that the incidents relating to meetings with the personal touch, bad claims management, pricing of services and problems in the implementation of central services, in order, the strongest triggers of change provider service. However, product offerings by competitors have a more moderate effect on infidelity, and this is true both for customers old and new customers for.
Keywords:  infidelity, critical incidents, relationship marketing, banking, consumer
Pages :  309 - 333
DOI :  10.3917/rips.036.0309
Type :  Research paper
APA :  N’Goala, G. (2009) Les effets de rupture liés aux incidents critiques.L'exemple du secteur bancaire. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 309-333. DOI : 10.3917/rips.036.0309
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-309.htm
 
 
Title :  When bad media standards weaken good practices of officials. The rule of law weakened by the media state
Author(s) :  Christian, Bourion
Abstract :  no abstract
Pages :  335 - 340
DOI :  10.3917/rips.036.0335
Type :  Research paper
APA :  Bourion, C. (2009) Quand les mauvaises normes des médias affaiblissent les bonnes pratiques des responsables. L'état de droit affaibli par l'état média. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XV(36), pp. 335-340. DOI : 10.3917/rips.036.0335
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-335.htm
 
 
Title :  Book reviews
Abstract :  no abstract
Pages :  341 - 347
DOI :  10.3917/rips.036.0341
Type :  Book review
APA :  (2006) Analyse d’un récit de vie. Ouvrage coordonné par Jean-Claude Filloux et al. PUF, 2005, 169 pages.. Revue Internationale de Psychosociologie et de Gestion des Comportements Organisationnels (RIPCO), XII(28), pp. 211-221. DOI : . DOI : . DOI : 10.3917/rips.028.0211
URL Cairn:  https://www.cairn.info/revue-internationale-de-psychosociologie-2009-36-page-341.htm
 
 
 
 
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