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| Titre : |
Support and resilience: key levers in improving work engagement in healthcare personnel |
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| Numéro : |
79 |
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| Année : |
2023 |
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| Volume : |
XXIX |
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| Auteur(s) : |
Annabelle DI TOMASO, Sara-Maude CARLE, Anthony HASSAN, Marie-Pier BOIVIN |
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| Résumé : |
For many years, but especially since the start of the COVID-19 pandemic, numerous health and social services workers have described difficult working conditions. Despite efforts to improve the situation, the lack of available support during the pandemic lead to a significant wave of worker departures from Canada’s healthcare system. In the province of Quebec alone, more than 500 nurses, nursing assistants and personal support workers quit their jobs between December 2021 and January 2022. This points to the urgency of examining work engagement and the underlying levers promoting it. The present study builds on previous research that identified organizational support and resilience as such levers. It uses social exchange theory to examine the relationship between perceived organizational support and work engagement, and the effect of resilience on this relationship. In total, 205 healthcare workers in Quebec answered an online questionnaire composed of three validated scales: the Perceived Organizational Support Scale, the Brief Resilience Scale and the Utrecht Work Engagement Scale Short Questionnaire. Mediation analyses showed a positive correlation between perceived organizational support and work engagement (r = 0.471, p < 0.01), as well as a mediating effect of resilience on this relationship (ß = 0.386; p = 0.000). These results suggest possible avenues for interventions aimed at maximizing work engagement in health and social services personnel. |
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| Pages : |
125-141 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-79-page-125.htm |
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| Type : |
Research paper |
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| Keywords : |
perceived organizational support, work engagement, resilience, healthcare workers, mediating effects |
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| APA : |
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| Citations : |
0 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-79-page-125.htm |
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