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| Titre : |
Middle management under pressure. The difficult integration of the NPM managerial reference system in organizations serving the general interest |
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| Numéro : |
45 |
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| Année : |
2012 |
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| Volume : |
XVIII |
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| Auteur(s) : |
François PICHAULT, Frédéric SCHOENAERS |
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| Résumé : |
The purpose of this contribution is to explore the various ways in which local managers disseminate and take ownership of the new managerial order from the NPM. To do this, we will draw on three case studies from 2009 to 2010. These have the common point of staging organizations whose mission is to produce services in a general interest perspective. Our purpose is articulated in three stages. The first will highlight the way in which the scientific literature documents the tension - between pressure to performance and maintaining balances and routines - in which intermediate and local managers have been located for a few years. In a second step, the three case studies are presented. The middle position that managers occupy between contradictory pressures towards performance, on the one hand, and the protection of work collectives, on the other hand, makes it almost impossible for them to satisfy all the parties. to the cause. Either they take over the top management's request and confront the various forms of resistance developed by their employees, or they evade managerial pressure in favor of support from their base. In all cases, they suffer from identity discomfort and risk stigmatization or eviction for lack of performance. Finally, the third step will allow us to discuss the results of the case studies and propose, in an abductive way, an attempt to explain the observed phenomena, relying largely on the actor-network theory and the sociology of identities. organizational. |
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| Pages : |
121 - 150 |
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| Type : |
Research paper |
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| Keywords : |
discipline, identity, NPM, network, strategy, manager |
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| APA : |
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| Citations : |
18 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2012-45-page-121.htm |
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