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| Titre : |
Codes of conduct and good manners. The weak attention given to them during training. With Alceste 4.9, the theory on critical incidents allows to determine which codes of conduct must be taught in order to divide the error rate by 2. |
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| Numéro : |
41 |
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| Année : |
2011 |
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| Volume : |
XVII |
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| Auteur(s) : |
Christian BOURION, Sybille PERSSON |
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| Résumé : |
Whereas codes of conduct are generally determined from moral and cultural norms, this article sets the issue within the field of the sciences of danger (cindynics) and more particularly the critical incident method, as applied to organizational behaviour. Research establishes a set of codes of conduct with a view to making the first professional experiences of managers still in training successful. On the empirical level, it draws on 539 experiences in the light of the protocol relating to critical incidents. 204 critical situations emerge from the corpus of evidence and give rise to a lexicometrical analysis using the software Alceste 4.9, which enables us to update 46 codes of conduct. These codes of conduct can also be integrated into the HR teachings given during subsequent classes. |
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| Pages : |
303 - 317 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-2011-41-page-303.htm |
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| Type : |
Research paper |
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| Keywords : |
Alceste, good manners, codes of conduct, training, critical incidents, internships, apprenticeships, learning |
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| APA : |
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| Citations : |
3 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-2011-41-page-303.htm |
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