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| Titre : |
Recognition at work: from fulfillment to frustration |
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| Numéro : |
76 |
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| Année : |
2023 |
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| Volume : |
XXIX |
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| Auteur(s) : |
Alexis ABELI, Claire DUPONT |
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| Résumé : |
Our research focusses on the perceptions an employee could develop when confronted with acts of recognition or non-recognition that he or she or his or her colleagues may have experienced. The theory of social exchange assumes that recognised employees adopt the behaviour expected of them in return. Is this the case when they carry out social comparison processes and consider how their colleagues have been treated? Our research fills in a qualitative gap in the literature on non-monetary recognition and its possible negative effects. Based on messages addressed to staff and/or thank-you walls installed in the company Telco_Plus for public recognition purposes, we mobilised the methodology of participant observation and used general inductive analysis. The analysis of the 26 interviews conducted with the issuers and beneficiaries of these tokens of attention, but also with some of their colleagues who did not benefit from them, invites the manager to reconsider the idea of reciprocity that implies that his subordinates will react positively to the tokens of recognition he shows them. While recognised employees feel fulfillment, they may also feel embarrassment or annoyance at their unrecognised colleagues. Our results encourage the manager to place his or her acts of recognition within a broader framework that integrates the perceptions developed by his team members. They also call for more research on the behaviours arising from such perceptions. |
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| Pages : |
47-72 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-76-page-47.htm |
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| Type : |
Research paper |
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| Keywords : |
recognition, perceptions, manager, colleagues |
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| APA : |
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| Citations : |
0 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2023-76-page-47.htm |
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