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| Titre : |
Managing religious fact and inclusion injunctions: a source of role tensions for proximity managers? Study of the issue of wearing the veil within a large french telecommunications company. |
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| Numéro : |
70 |
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| Année : |
2021 |
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| Volume : |
XXVII |
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| Auteur(s) : |
Jean-Christophe VOLIA |
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| Résumé : |
The management of religion has been a rising topic in the French literature since 2010. Among the religious facts at work that are most frequently recorded, the 2019 edition of the Institut Montaigne’s annual survey designates the visible wearing of a religious sign, confirming the trend of previous studies. In recent years, several media cases in France have echoed this situation. They systematically highlight situations linked to the wearing of the Islamic veil: Baby Loup (2010), Micropole Univers (2015), Etam or Decathlon (2019). Overall, the religious fact is considered to complicate managerial activity: an intervention on this subject is more delicate than on others, particularly in the case of conflict with an employee (Institut Montaigne, 2019). An increasing number of companies are therefore offering their local managers support measures to help them manage religious issues. They formalise the organisation''s stance on religion and its approach to diversity. Local managers find themselves at the crossroads of several stakehoolders’ expectations. They are both the guarantors of the company''s policy on the subject and the first relay for employee demands. Consequently, our study questions the role tensions that these managers may feel and the influence of the management system, when faced with the management of employees’ religious practices, as in the case of the wearing of the veil. A three-year participant observation in a large French telecommunications company enabled us to analyse its system of managing religious issues and to conduct 71 semi-directive interviews, 41 of which were with operational managers. |
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| Pages : |
27 - 50 |
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| DOI : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2021-70-page-27.htm |
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| Type : |
Research paper |
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| Keywords : |
management of religious fact, inclusion, role tensions, proximity manager, multinational |
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| APA : |
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| Citations : |
0 |
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| CAIRN : |
https://www.cairn.info/revue-internationale-de-psychosociologie-de-gestion-des-comportements-organisationnels-2021-70-page-27.htm |
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